She didn’t follow up after that crazy call gone horribly bad revealing to our son his car had been repossessed. The therapist was horribly unprofessional putting the dad on the spot to take a call with our son and the therapist without any heads up at all by this therapist named Catherine. The intake is fast to get your money and promise communication and transparency but once your loved one is in detox, the therapist did not return numerous calls to the one person on the signed release of information given by our loved one. Horrible place for our son at 1000.00 a day cash, it failed on every single level. This place is Borderline (actually not borderline) they are breaking laws (false advertisement) and just flat out lies about financials. (Great to hear while you’re feeling like ish thinking you didn’t have anything to worry about now you have another problem besides your addiction to worry about). When I got to the facility the guy was instantly like hey just remember if you can’t pay the bill in payments just remember DO NOT ignore collection calls DO NOT ignore them and they’ll give you time until you get back on your feet. Over the phone they said if I did have a bill it wouldn’t go to Collections and to not worry about a thing that money wasn’t a big deal to them that if I did have a bill that I could pay in payments but he assured me it would never go to collections EVER in case ish hit the fan. also BEWARE of financial things talk to them and YOUR INSURANCE thoroughly before just trusting them.
The Dr.s do not go by what you tell them they tell YOU what’s works for YOU not the other way around which is crazy. NO PHONE only phone calls thru your case manager on a landline while they sit there. So basically they will make you go to classes after a day or two if you’re not looking sick 🤦🏽♂️ So basically they make people who feel HORRIBLE coming off alcohol or drugs go to classes from 9am-330pm on your first couple days there. They make you program just by looking at you determining how “sick” you are. they cut you off after like 4-5days being on em. This place doesn’t let you make the choice to stay on sub maintenance for opiates. Not much happens on the 1st Weekend, so he essentially had 1 Day, Monday, for which they charged us $5K!!! (*They counted Tuesday, although he left at 8:30am!!!) And despite having my Mum's $24K, they didn't even send him off with a lunch, or help in getting a Bus Ticket home!!! Terrible Decision Making by the "Onsite Management Team!!!" GREEDY UNSCRUPULOUS Business Practices!!!!
He'd checked in Friday & walked out early Tuesday morning. For that "Care" Serenity Lodge charged us $1,000/day. We were terrified!!! Eventually he did make it home, after 5 days. Without a phone we were unable to contact him & with the brain injury he couldn't recall family phone numbers!!! We reported him Missing, & contacted Hospitals, Law Enforcement, & the Media hoping to find him!!! When the Sheriff asked for X-ray & Dental records, we knew they'd use them to identify him from an unidentified body!!! My sister & brother-in-law went to LA & were scouring the Homeless Encampments near LAX. They took my 63 year old desheveled brother to LAX & just dumped him off!!! He's had a Stroke & Brain Injury, needs to take meds, & is generally quite unsteady on his feet. He'd forgotten his wallet & phone when leaving home but didn't realize it until after we'd driven 3 Hours South. This place took my Mum's $24K for my brother to be there a month but when he was unhappy & decided to check himself out they didn't bother to contact us & let us help him get home. GREEDY & UNSCRUPULOUS BUSINESS MANAGEMENT!!
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